The team mainly leveraged Yammer and OneDrive’s in-app surveys to collect feedback that would be sent directly to the help desk. She oversees communicating to employees about OneDrive and other collaboration tools such as Yammer and SharePoint and was responsible for the internal messaging around this policy. Instead of being the first and best, it was about taking time, being thoughtful, and keeping productivity at the top of mind,” says Eva Etchells, a content publishing program manager in Microsoft Digital Employee Experience. “We had to take a step back and consider how the rollout will affect their productivity. ![]() They took their time to get this rollout right, as this policy affects employee productivity. “Both of these approaches-the prompt and the silent-were successful for us and enabled our users to successfully back up their content to the cloud.”Īdditionally, the cross-company Known Folder Move team heavily relied on employee feedback to create a better solution and user experience. ![]() “At LinkedIn, doing it that way was right for their culture and the way they run their business,” Chebiyam says. The company took a different path at LinkedIn, choosing the silent deployment approach. Eva Etchells, content publishing program manager, Microsoft Digital Employee Experience Instead of being the first and best, it was about taking time, being thoughtful, and keeping productivity at the top of mind. We had to take a step back and consider how the rollout will affect their productivity. “Giving our employees a choice is very important to us-it’s part of our culture,” says James Speller, a client deployment engineer on the project with Microsoft Digital Employee Experience. Participation is not mandatory but highly encouraged, as Microsoft’s corporate security policy states that work documents and files must reside in a corporate-approved storage system OneDrive serves as that system. While a silent approach is widespread across the industry, Microsoft opted for giving employees a choice. With a prompt-based system, users would be pinged at the start of the process and choose whether to opt in or opt out. ![]() The Known Folder Move project was piloted at the end of 2019, starting with a small group of employees.Ī significant step in the pilot was to decide on the deployment approach-would it be silent or prompt-based? With a silent approach, the policy would be automatically initiated for users who would then be notified when their backup was complete. “The goal of this project was to empower every OneDrive user in Microsoft to protect their critical files and sync their ‘known’ folders to the cloud-this gives them seamless access from any of their devices from anywhere without changing the way they work,” Chebiyam says. It’s all about making it easy for the company’s employees and vendors to access their stuff safely,” says Priya Chebiyam, a senior product manager who leads Microsoft’s internal usage of OneDrive for the Microsoft Digital Employee Experience team, the organization that powers, protects, and transforms the company. Priya Chebiyam, senior product manager, Microsoft Digital Employee Experience The goal of this project was to empower every OneDrive user in Microsoft to protect their critical files and sync their ‘known’ folders to the cloud-this gives them seamless access from any of their devices from anywhere without changing the way they work. Files are safe in the cloud, easy to share and collaborate on, and are accessible across different devices. Microsoft OneDrive Folder Backup (known as Known Folder Move) is a policy deployed by Microsoft that automatically syncs the contents of a user’s critical folders-Documents, Desktop, and Pictures-to the cloud to protect it from device crashes and ransomware attacks. ![]() Any device, no matter the operating system, is susceptible to a ransomware attack or a device crash.
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